Q. I want to buy from Pacific Crossings. What are my options?
A. Pacific Crossings is a wholesaler and retailer with direct contact to exotic wood flooring factories in China and Peru. We process orders delivered to your home, job site or distribution point of your choice.

Q. Which forms of payment do you accept?
A. We accept Visa, MasterCard, bank drafts (also referred to as cashier's checks or money orders) and wire transfers and Letters of Credit.

Q. Does Pacific Crossings ship worldwide?
A. Yes. At present, we ship container orders (12,000 sq. ft. +) worldwide.

Q. Does Pacific Crossings ship to building or development sites?
A. Yes. The price quoted to you by Pacific Crossings includes delivery to your site.

Q. When ordering containers, can I mix-and-match on colors and styles of material?
A. Yes

Q. Does Pacific Crossings install products or refer customers to installers?
A. Pacific Crossings is not an installer, nor does Pacific crossings advocate any specific installation firms however we can refer installers we know to be reputable.

Q. Do you offer any discounts to trades people?
A. Yes volume discounts are available to trades people.

Q. May I see the product before I buy?
A. Yes, by ordering a sample and reviewing the graphics on the website.

Q. How do I obtain samples?
A. For samples we only charge for the courier cost of the samples which can be ordered FedEx ground or FedEx Expedited.  The rate will be calculated based on your address and the number of samples you order.  Samples can be ordered online or over the phone at 1-702   -    . Payment can be made by MasterCard or Visa.

Q. Can you give me an exact arrival time for my order?
A. Unfortunately, we cannot offer guarantees on container shipment timelines. At this time, most containers take 8-10 weeks from time payment is received. There is a chance that it may take longer because of factors beyond our control. For example, security measures undertaken by U.S. Customs and Border Protection could possibly delay shipment.

Q. How much should I allow for breakage/damage?
A. It is reasonable to expect anywhere from 2%-10% breakage or damage, depending on the product. If breakage is above 10%, we would ask you to have it noted on the logistics receiving document and take pictures. Please make a claim with us within 10 days of receiving the order.

Q. Are Engineered Floors the same as laminate floors such as Pergo?
A. Absolutely not! Laminate floors are photographs of wood printed on plastic and glued to a particle board plank. They cannot be re-finished. Scratches and dings often go right through to the particle-board core inviting many problems concerning moisture and longevity.

Q. What are Solid Bamboo floors?
A. The grain of a solid floor is oriented in one direction throughout the body of the plank. Whereas an Engineered floor has a “cross-laminated” core, a solid floor does not. Solids are also often aesthetically pleasing to a consumer who likes the notion of a 100% bamboo floor.

Q. How are the bamboo floors installed?
A. Our exotic solids floors can either be floated, nailed, or glued. We offer all of these alternatives based upon your personal housing situation and needs.

Q. What does “Carbonized” mean?
A. Carbonizing is a process wherein the bamboo is steamed at a higher temperature for a period of time thereby changing the color of the sugars and starches in the wood. The result is a rich, coffee and cream color that runs through the entire thickness of the bamboo.

Q. What are your floors finished with?
A. All of our pre-finished floors are finished with Aluminum-Oxide. Aluminum-Oxide is literally a mineral resin that is spread onto the floor much the same way a printing press spreads ink. Several layers of Aluminum-Oxide are applied; each layer cured with intense UV rays. The resulting finish is at least 5 or 6 times more durable than a traditional Swedish Finish. This means that you will not develop “traffic patterns” where the finish is worn away in heavily used areas of your home. Aluminum-Oxide is also non-toxic. It is inert; it does not off-gas harmful chemicals as a Swedish Finish does.

Q. What are expansion gaps?
A. If you look at the core layer of the engineered floors, you will notice that it is made up of several strips of wood that run across the width of the plank, rather than one solid core piece of wood. There are little spaces between each of these "fillets" or strips of core. They are especially noticeable on the Premium species. These are done this way on purpose (as opposed to being a consequence of sloppy production) so that as temperature and/or humidity change, therefore causing the wood to want to move, the air between these strips of wood allows core layer to shift without effecting the overall length of the wood core. Those spaces between the core pieces are called expansion gaps.

For more information, feel free to contact us.