Pacific Crossings ships its products to customers to most locations in the world. Your salesperson will calculate the most cost efficient combination of routing and mode of transportation.

Pacific Crossing tracks all shipments from supplier to final destination. Our logistics experts monitor your shipment though all stages of delivery and are available to assist you with any inquires while your order is in transit.

Pacific Crossings negotiates substantially lower freight costs due to its worldwide shipping volume. These savings are reflected in our all inclusive purchase price. You may wish to understand the breakdown of the logistics involved.

What's involved in your product delivery?

From manufacturer pick up and through all delivery stages to the designated destination, we take care of everything for our customers, including insurance on lost or damaged goods in transit. Wherever required, Pacific Crossings covers the following logistics operations:

• Export Customs Clearance (trucking from factory to vessel)
• Cargo Storing (if required at the terminal)
• Container Assignment (attaching a specific container to a steamship line)
• Customs Clearance (at the port of arrival)
• Examinations (Cargo inspections are now frequently required)
• Demurrage (storage charges incurred for detained containers)
• Letter of indemnity (in event of discrepancy)
• Duties (where charged by governments)
• Brokerage and other charges (administrative fees involved in Customs clearance),

We ship flooring worldwide direct from the factories in China and Peru utilizing the services of a few select carriers. Your products are fully insured during transit. We pass our discounted freight rates directly on to our customers insuring that you get the lowest rates possible.

Freight Prices:  

Shipping prices are determined by the dimension or weight of the order and the distance between the origination and destination locations. Generally, the larger an order is the larger the freight costs will be. However, on larger orders the cost of the shipping relative to the cost of the freight per sq. ft. of materials will be lower. This happens because of variables in the transportation of your materials such as pick up, delivery and space required. However, due to the chance of flaws we reserve the right to cancel or deny any order.

What we need for an exact freight quotation:

This will be computed and quoted per your conversation with our salesperson.

Shipping options:

We can ship your flooring order to anyplace in the world. The cheapest freight is usually shipped to a freight terminal in a major city near your location. Delivery to a terminal or business address is the same price in most cases.

Shipping/Transit times:

Pacific Crossings is not a shipping company. We can provide shipping time estimates based on the freight calculators provided to us. Generally, transit times within the continental US will range from 14 business days FOB China. Pacific Crossings can not be held liable for delayed shipments beyond our control

Explanation of different shipping options:

Residential Delivery - this is a curbside delivery. The driver will place the materials on the tailgate of the truck and you are responsible for meeting him there at a pre arranged time to unload the materials. Most products are shipped on pallets of individual cartons weighing 25-80lbs. each and the customer is responsible for unloading the materials from the tailgate.

Commercial Delivery - this is a delivery to a commercial location such as an office building, development site or warehouse that is accustomed to being accessed by semi truck and trailer. No advance notice will be given of arrival and someone must be available to receive and unload the product during normal business hours Monday - Friday.

Lift Gate Delivery

This is an option that is available in most areas which involves the trucking company unloading the materials at the site with an elevator lift. You still need to sign for the order but you will not be expected to unload the materials. Charges for lift gate start at $100 and is subject to availability.

Inside Delivery- This option involves the driver of the truck to physically unload and place the materials into a building on the first floor. Additional charges will be assessed for delivery.

Jobsite Delivery- This option is the same as a residential delivery and involves the materials being delivered to your construction or job site. You will need to pre arrange a delivery and will need to meet the driver for unloading of the materials.

Truckload or Container Delivery- This is for full truckload quantities of 13,000 sq. ft. or more. Truckload deliveries must have a forklift or loading dock on site. If the materials are being delivered to a jobsite you will need to make arrangements for a forklift to be present for unloading.  (PLEASE CONTACT US FOR TRUCKLOAD RATES)

***additional options are available. If you require a quotation on a service that is not listed please contact us.

What you must do when your order arrives:

Inspect the goods thoroughly for damages. In the unlikely event that there are damages make sure that they are noted on the delivery receipt and you are provided a copy. We will not accept freight damage claims without this receipt. You must be home to accept the residential delivery. You will need to help unload the materials from the truck. If you are unable to do so please contact us for a Special Service Quotation. Regulations and liabilities of the freight companies do not permit for special services that are not contracted in advance. Take your flooring in to the space where it is to be installed to allow for the proper acclimation time. Enjoy your new floors.

Inner packing:

• EPE foam, PE film, inside label

Outer packing:

• Pallet:
  • 92mm width: 2,250 x 780 x 100mm
  • 122mm width: 2,250 x 810 x 100mm
• Carton:
  • 92mm width: 2,250 x 195 x 110mm
  • 122mm width: 2,250 x 135 x 150mm
  • Corner protector and PVC stretch film

For more information, feel free to contact us.